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Privacy Policy






At Caledon Propane Inc. (“Caledon Propane”), we understand the importance of the protection of the privacy of the personal information of individuals and the importance of security of confidential information of all types. This document sets out our policy regarding the collection, use and disclosure of personal information and security of confidential information of all types, including personal information.


Purposes of Collection, Use and Disclosure of Personal Information

Although Caledon Propane’s business requires that Caledon Propane collect personal information about our customers, we take reasonable measures to ensure the privacy and confidentiality of that information. Caledon Propane collects, uses, stores and discloses personal information of Caledon Propane clients and customers only as necessary to operate Caledon Propane, and to provide services to Caledon Propane’s clients and customers. In doing so, we respect the privacy of our customers and recognize the need to reasonably safeguard their confidential information in our possession. In handling customers’ confidential information, Caledon Propane endeavors to keep customer information current and accurate and to safeguard it from unauthorized access.


Except as required by law, Caledon Propane does not disclose customer information to third parties.


Operation of Caledon Propane includes, but is not limited to, the following activities: processing orders and deliveries to clients and customers, marketing Caledon Propane, and compiling statistics for analytical and marketing purposes.



Caledon Propane has designated a Chief Privacy Officer to handle privacy matters and inquiries regarding personal information.


Disclosure of Personal Information

Caledon Propane will disclose personal information only if consent is given by the relevant individual or: to businesses that assist Caledon Propane in operating Caledon Propane and in providing services to Caledon Propane clients and customers; when permitted or required by law, such as in response to a subpoena or other legal process; to a purchaser(s) of all or part of Caledon Propane’ assets, property, business and/or undertaking; or meet legal obligations such as tax and regulatory reporting.


Protecting Confidential Information, including Personal Information

Caledon Propane protects confidential information of all types, including personal information, with organizational, physical, mechanical and electronic safeguards appropriate to the sensitivity of the information.


Retaining Personal Information

We will retain personal information only as long as reasonably necessary to fulfill the identified purpose or legal or business purpose.


Access, Questions and Concerns

An individual may submit a written request to access his or her personal information retained by Caledon Propane.


Changes to this Privacy Policy

Caledon Propane may change this Canadian Privacy and Information Security Policy at any time by posting and distributing the then current policy.


All correspondence should be sent to the following address:

Chief Privacy Officer

Caledon Propane Inc.

1 Betomat Court

Bolton, Ontario L7E 5T3

Telephone: (905) 857-1448

Facsimile: (905) 857-8491



in case of emergency or for customer service call 888-551-4831 or 905-857-1448

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